Shipping and Returns

Shipping Policy

We use flat rate shipping by province or territory. Without extra handling fees added and we do not make a profit from shipping charges. If by some rare occurrence you are quoted an incorrect shipping rate, we will contact you and correct the charges before shipping out the order.

Our current shipping rates are as follows:

Alberta – $9

BC, Saskatchewan, Manitoba – $12

NB, NS, NL, PEI – $18

Nunavut – $20

NWT, Yukon – $18

Ontario – $10

Quebec – $9

Calgary and Montreal FREE Shipping on orders over $35

With flat-rate shipping, prices do not go up with more products, so you can get a lot more for your money by combining as many products as possible into one order.

We offer free shipping on orders over $100, up to a maximum of $25. This means that in remote areas, to which shipping is expensive, you will be responsible for any shipping costs that exceed $25.

Delivery dates are determined by Canada Post. Mex-Can Gourmet Artisan Products is not responsible for any packages that are delayed or lost by Canada Post.

All pricing, taxes and shipping costs are listed in Canadian currency. All transactions will be completed in Canadian dollars. Excluding civic and statutory holidays, all orders will be processed in one or two business days, provided the items are in stock and that there are no problems with payment verification.

Please make sure that your shipping address is correct. An incorrect address may cause delays in shipping. Any cost incurred due to incorrect shipping information will be charged to the customer. If you have accidentally entered the wrong shipping address when placing an order, please contact us right away.

Policies and/or shipping rates are subject to change without notice. We may change our rates and/or update our policies periodically. You will be contacted regarding any changes to the policies described above if changes occur after your order is placed, but before it is shipped. In such an event, you will be given the option to proceed under the updated policy or to cancel your order and receive full refund for your purchase. Please check this page regularly for updates.

Return Policy

For health and legal reasons, we are unable to accept returns or exchanges on food items. However, we want you to be happy with your purchases. If for any reason you are dissatisfied with one of our products, please e-mail us with the following information:

  • Your name and address
  • The item(s) you purchased
  • The reason for your concern

We will contact you with information about any steps we are able to take to fix the situation.